Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a fast payout online casino we haven't covered yet? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Top Australia Online Casinos is a review and comparison site, not a casino, so we're best placed to answer questions about our own content rather than about any operator's account systems. Reach out to us for:
- Corrections or updates to bonus terms, licensing details or payout information in a review
- Feedback on how we rank and compare fast payout online casinos
- Suggestions for offshore operators serving Australian players that we haven't reviewed
- General questions about how our site works, including our affiliate relationships
- Reports of broken links, outdated offers or anything that looks wrong on the site
What we can't help with
Because we don't operate any casino ourselves, we can't action deposits, withdrawals, account verification, password resets or bonus disputes. Those requests need to go directly to the casino in question, usually through the live chat or support email listed on their own site. If a withdrawal is delayed or a bonus hasn't credited, the operator's support team is the only party who can actually look into your account.
All of the casinos listed on this site, including non-Gamstop options for UK-facing readers, are offshore operators licensed outside Australia. Since they're not regulated locally, any account-specific issue has to be resolved with the operator directly, using the contact channels they publish on their own platform.
Before you get in touch
A few quick checks can save you a round trip:
- If your question relates to a specific review, check the "updated" date at the top of that page — we revisit our write-ups regularly, so the answer may already be there
- For questions about how we assess and rank operators, our About Us page sets out our evaluation approach in full
- If your concern touches on spending, time spent playing, or wanting to set limits, our Responsible Gambling page lists support services available in Australia
- For anything related to how the site itself operates, including our commercial arrangements, our Terms and Conditions cover the detail
How we handle enquiries
We review messages in the order they arrive and aim to respond within a reasonable timeframe, though as a small editorial team we can't guarantee an instant reply. Enquiries about factual accuracy — a licence number that's changed, a bonus that's expired, an RTP figure that's out of date — are prioritised, since keeping our comparisons current matters more to us than anything else.
We don't ask for identity documents, deposit details or account passwords, and we'll never request them by email or any other channel. If you're ever asked for that kind of information "to verify a query" about this site, treat it as suspicious and don't respond.
A note on independence
Top Australia Online Casinos may earn a commission when readers sign up with a casino through our site. This has no bearing on how enquiries are handled or how reviews are scored — questions about editorial accuracy get the same attention regardless of whether an operator is a commercial partner. If you think a review has understated a drawback or overstated an offer, tell us; we'd rather correct it than leave it standing.
Next steps
Whether you're chasing a correction, offering feedback, or simply want to understand how our fast payout casino rankings are put together, reaching out is straightforward and comes with no obligation. For anything account-specific, your chosen operator's own support desk remains the fastest route to a resolution.